Your Safety During COVID 19 

 

At KOKO Hair we have taken a whole range of measures designed to ensure your safety while still providing the KOKO experience that you’ve come to love.

There will be changes to the way  you book an appointment, arrive at the salon and during your styling experience.

Please read illustrated guide below . 

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NEW SALON GUIDELINES FOR SOCIAL DISTANCING 

PLEASE READ THESE GUIDELINES BEFORE COMING TO THE SALON FOR AN APPOINTMENT

  • If you or any members of your household are displaying symptoms of Covid-19 (continuous cough, fever or loss of taste/smell) we would ask you not to attend your appointment.

  • We will not be serving refreshments (if you require any water we will gladly give you one in a disposable cup)

  • We will not be offering magazines

 

  • We will kindly ask you to sanitise your hands as you enter the salon

 

  • Due to social distancing measures we would ask you to keep at least 1M + away from other clients

 

  • Tipping is possible but please tip your stylist before leaving your seat at the end of the appointment.

 

  • Please wear a mask/face covering for the duration of your appointment (if you do not have one then one will be provided at a cost of £2)

 

  • Please bring minimal belongings with you. We will not be able to take bags or coats in our cloakroom.

 

  • Please do not bring dogs (except guide dogs) to your appointment

 

  • Please do not bring any additional people with you as there is no waiting area available to them (unless you are a parent waiting for your child)

 

  • We will only be accepting contactless payments by card, Apple pay or Android Pay. We will not be accepting any cash payments

 

  • Please be aware that we may ask you to rough dry your own hair if you are booked in for a colour service only

 

  • All appointments will be full price as stated on our price list. We will not be offering any discounts except for NHS/Care Workers who will receive 20% off the the most expensive part of your services. ID must be presented. This measure will be in place until further notice.

 

  • Child discounts will be limited to 20% off to children up to 10 years old with a selected stylist. This measure will be in place until further notice

 

  • If you bring a child for a haircut we would ask you to leave them with us at the salon, there will be space for those who request to stay but it is limited.

 

  • Please note that if you are more than 5 minutes late for your appointment we may not be able to do your hair for you due to the time restrictions that we will have in place. If at all possible arrive early and make our reception aware you are outside. 

 

  • We will kindly ask you to wait outside the salon until a member of Front of House staff let’s you know that it is ok to enter

 

  • You may have to queue outside the salon while you wait for your appointment

 

  • There will be limited access to the salon toilet, please request at reception to use our facilities, this is to make sure they have been cleaned

 

  • Please be aware that we might ask to take your temperature before you enter the salon

 

 

PLEASE LET US KNOW IF ANY OF THE FOLLOWING APPLY TO YOU

  • You have difficulty climbing stairs - your stylist may be scheduled to work on the first floor

  • You have coloured your own hair during our period of closure. We will ask you to come in to the salon prior to your appointment for a consultation. Failure to do this might mean that we are unable to carry out your appointment.

IMPORTANT INFORMATION ABOUT COLOUR 

Due to the time that will have elapsed since your last colour service, we are legally required to ask all clients to come to the salon for a new skin test. When we book your appointment we will arrange a time to do this. Your skin test will need to be at least 48hours before your colour service. 

IN ADDITION 

  • We will not be offering fringe trims as a stand alone service

 

  • We would ask you not to come into the salon to book an appointment. Please call or email the salon for bookings.

 

  • If you would like to have a colour change we would ask you to book in for a consultation. Please also be aware that there may be a wait before we can book your appointment due to the long nature of these services, we also will be charging £5 for any consultations prior to your appointment.

 

  • Re-iterate that we are booking clients back in based on the date of their appointment during our period of closure. 

Thank you in advance for your co-operation KOKO HAIR TEAM.