Terms & Conditions
These terms and conditions (‘the Terms’) cover the client’s (‘you’ or ‘your’) use of Koko Hair (‘the Salon’) and your relationship with Trentreinaltd (trading as Koko Hair) whose registered offices are at (14 Tunsgate,Guildford,Surrey,GU1 3QT).
Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these terms, please refrain from using the salon. If you have any queries regarding these Terms then please contact us.
By using the Salon you agree to be bound by these Terms.
We reserve the right to:
Uupdate these terms from time to time and any changes will be notified to you via a suitable announcement in the Salon. It is your responsibility to check for such changes. The changes will apply to the use of the Salon after we have given such announcement. If you continue to use the Salon after the date on which the change comes into effect, your use of the Salon indicates your agreement to be bound by the new Terms.
An appropriate pre-treatment skin test, prior to each procedure is required for health reasons, as well as client comfort and safety. It is the responsibility of the client to plan and receive a complimentary pre-treatment skin test at least 48 hours ahead of any hair treatment procedure at 14 Tunsgate, Guildford, Surrey, GU1 3QT.
It is also the clients’ responsibility to retain evidence of the test i.e. date, time, products used and area tested. It is the responsibility of the client to plan and receive a complimentary pre-treatment skin test no longer than 7 days ahead of any salon procedure that may cause adverse reaction (such as hair tinting and bleaching).
It is possible that the test may induce sensitisation to a substance and/or procedure on any occasion. When a test is not planned and received at the Salon within the 48 hour time period, the stylist will refuse to carry out any further hair treatments and re-schedule the appointment.
The risk that an individual, with PPD hypersensitivity (known or unknown), takes when receiving a hair dye sensitivity skin test is the consequential reaction such as, but not limited too, the appearance of weal, erythema, itching, redness, eczema, pain, swelling and/or burns. If you have had any previous reactions to Henna Tattoos or Hair Dyes you MUST inform the Salon.
When a client attends an appointment to receive either an appropriate pre-treatment skin test of complete procedure, the client is deemed to accept the risk of any adverse reaction.
Making a booking
We recommend for your first visit that you book at least 2 to 4 weeks in advance to ensure your preferred choice of hair service, stylist, date and time. We suggest you booking your next appointment on departure. Please be sure to enter the appointment date and time into your diary and mobile phone.
When booking any service(s) with a value over £100, we require a 25% deposit that will be taken from the final price of the appointment. Should you fail to give 48 hours cancellation notice to the Salon, the deposit will be used to compensate the stylist whose time has been reserved. Clients will be charged for the time reserved regardless for reasons of cancelling.
Please give as much notice as possible if you need to change or cancel your appointment, as we require at least 48 hours notice. Cancellations should be made by calling the Salon on 01483 459059 or call into the Salon in person.
If you are cancelling out of salon hours, you may cancel by email email@example.com, then confirm by telephone during salon open hours. Failure to advise us of you inability to attend an appointment means that we will require a 50% deposit for your next booking with us.
We would like to advise you that in booking an appointment, you are reserving a stylist’s time in advance. Our cancellation policy is designed to compensate our highly trained and dedicated stylist team who rely on a busy schedule for a rewarding career.
Weddings, Proms and block appointments need an additional cancellation time of least 20 days notice. The management reserve the right to use their discretion in exceptional circumstances to the regard of the above.
Please note that if you cancel your appointment with fewer than 48 hours notice you will be asked to pay a 50% deposit for your next visit.
We will require a 50% deposit upon booking the following services:
Colour Correction (Price for one full haircut with your chosen stylist will be taken as deposit)
Any appointment if you have previously missed an appointment without cancelling at least 48 hours beforehand.
The deposit is not refundable if you cancel your appointment within 48 hours of your appointment time.
Repeat no-show clients will be asked to pay a 100% deposit for their next appontment or may be refused future bookings.
Our Right to Cancel
Koko Hair reserves the right to cancel your appointment at any time due to unforeseen circumstances – for example, stylist sickness. We will always endeavour to keep your appointment or rearrange for you, but if we are unable to do so we will not be able to offer any compensation for your appointment.
Koko Hair is committed to ensuring that your privacy is protected. Should we ask you to provide certain personal information by which you can be identified, we assure you that it will only be used within the Salon and will not be shared with any third parties without your consent.
Please join the Salon’s social media channels to keep up-to-date with the salon news, arrival of new products and promotions.
Hair Colour for Minors
In accordance with guidelines issued by HABIA (the Government-recognised body for setting standards in the hair and beauty industry) and recommendations from our colour supplier, we are not able to carry out colour services on persons under the age of 16.
Full responsibility must be taken for hair colour. If the colour is not approved by a school/educational institution this is not the responsibility of the salon and any additional services will be chargeable by us.
As a salon we aim to provide 100% customer satisfaction on a daily basis, however, no matter how hard we try, this is not always possible.
If you are unhappy with a service or treatment received at the Salon, please do not hesitate to contact us either by telephone on 01483 459059, email at firstname.lastname@example.org or come into the Salon and speak to one of our staff, who will be more than happy to discuss any issues with you there and then.
We want you and others to enjoy the experience of Koko. To ensure that comfort we would ask that children are accompanied by an adult at all times and be well behaved in respect to other clients relaxation.
Also please be aware that harmful/corrosive chemicals are being used within the salon area and clients are responsible for their own child’s safety at all times.
We accept all major credit/debit cards and cash
Please arrive before your appointment time as you may be required to complete a form. Late arrival may limit your appointment time, so that the next client may not be delayed.
If part of a booked service is cancelled after arrival, the full cost of the original service will require payment in full. In the event that your stylist is not available to carry out your service through circumstances beyond our control, we reserve the right to transfer the booking to an alternative stylist if available.
In rare circumstances we may need to cancel your booking and where possible we will endeavour to contact you by telephone.
Products that are used in the Salon are highly concentrated, so very little is needed to obtain maximum results. If you have any allergies, please inform the Salon as soon as possible.
Please obtain the advice of our professionals on how to use the product (s). We recommend that if you have any queries, please call us on 01483 459059 and we will happily answer any questions.
Hair cut re-do policy
When you have completed your hair service at Koko Hair, we expect all our clients to be happy with the outcome of their hairstyle. If you feel that the service agreed with your stylist has not been fully achieved, we would like to know at your earliest possible convenience, so we can help to resolve your concerns where possible.
In these cases if you return to the Salon within 14 days of your original service, we will re-look at your hair and carry out the necessary service complimentary. If you return within 15-21 days you will receive a 25% reduction of the total service cost.
Please be aware that certain services are not covered by our re-do policy. This includes any service such as hair up trials, blowdry services or in certain instances, services which may have been indicated to you within your consultation by your stylist of certain limitations. If this is the case it is your decision if you wish to go ahead with the service or not.
Our re-do policy only covers rectification of the agreed service with your stylist, and not a change of mind after the agreement of your service. In these cases, we will be happy to negotiate a discount depending on the new service required, but you need to return back to the Salon within 14 days for any additional services.
Colour re-do policy
When highlift or vibrant colour services are needed to achieve target shades, there are occasions where it is not always achievable on the first applications. In certain situations where clients are asking for high levels of lift over 3 shades, more than one application may be required to achieve the required results. In these cases we do not offer complimentary re-do’s and the policy will not be applicable. However, where additional services are required we will offer a 50% saving if further applications are needed. This service must be carried out within 7 days. Providing the colour technician has done everything possible to achieve the maximum lift, any second or third application required to achieve target shades are subject to a charge.
We may partner with third parties for joint marketing events. If you participate in such an event, including a promotion, we may share your information with the third party.
We may use third parties such as network advertisers to serve advertisements on our website. Network advertisers are third parties that display advertisements based on your visits to our website and other websites you have visited.
Unsubscribe and data removal policies
If you would like to remove your name and email address from our database, you can send an email requesting removal to email@example.com.